What I Want to Say When a Customer Comes In With a ‘Head Full of Google’

People come in with a head full of “Google” and are sure they know considerably more than I do about something I’m an expert on. Depending on the customer, I’ll either acknowledge their “expertise” and re-educate them gently or I’ll immediately engage to correct the misinformation. But what I’m thinking is “WTF?! That is absolutely not what the study said” or “That incorrect information had to be on page 10,000 of a misspelled Google search.”