Connect with us

Line Time

Here’s What to Say When Welcoming an Unfamiliar Face to Your Store

mm

Published

on

Have your salespeople ask this question when encountering an unfamiliar face.

Is this your first time visiting our store? 

WHY? If the answer is “yes”, follow with, “Let me show you around a bit.” If the answer is “no”, say “Welcome back. How can we help you today?” Either way, the customer is now involved, and you have control of the conversation.


This article originally appeared in the March-April 2017 edition of PETS+.

Advertisement

Advertisement

FEATURED VIDEO

P.L.A.Y. Media Spotlight

At P.L.A.Y. — Pet Lifestyle & You — toy design is definitely a team effort! Watch PETS+ interviewer Chloe DiVita and P.L.A.Y.’s Director of Sales Lisa Hisamune as they talk about the toy design process, the fine-tuning that makes each toy so special and why every P.L.A.Y. collection is made with independent retailers top of mind.

Promoted Headlines

Most Popular