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Say These Magic Words to Calm Down an Anxious Customer

It’s awfully hard for someone to turn down an offer.

Published

6 years ago

August 10, 2018

PETS+ Staff PETS+ September 2018 Issue

‘I think I can help.”

Why use it? It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think you think there’s something wrong with them.

SOURCE: Scott Ginsberg, The Nametag Guy

NASC Media Spotlight

At first it was just an idea: Animal supplements needed the same quality control that human-grade supplements receive. But that was enough to start a movement and an organization —the National Animal Supplement Council — that would be dedicated to establishing a comprehensive path forward for the animal supplements industry. In this Media Spotlight interview, NASC’s president, Bill Bookout, talks to PETS+ interviewer Chloe DiVita about the industry today: Where it’s headed, what’s the latest focus and why it’s vital to gain the involvement of independent pet product retailers.