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Say These Magic Words to Calm Down an Anxious Customer

It’s awfully hard for someone to turn down an offer.

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‘I think I can help.”

Why use it? It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think you think there’s something wrong with them.

SOURCE: Scott Ginsberg, The Nametag Guy

Since launching in 2017, PETS+ has won 16 major international journalism awards for its publication and website. Contact PETS+'s editors at editor@petsplusmag.com.

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