Tell Customers You Will Be the One to Call Them Back

A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead say:

“I will call you back at (specific date or time).”

Why? Follow-up phone conversations should always be initiated by you, not the customer. Don’t forget to call when promised.

Karen Leland and Keith Bailey, Customer Service for Dummies