Headlines

Video: How Loyal Biscuit Co. Maintained Its Hometown Charm While Growing to 5 Stores

When they bought the business, the owners were in the right place at the right time.

Leadership, Empathy, and a Noble Cause

Shop! Masterclass Webinar: Sustainability for Retail: How Retailers Create Social, Environmental and Cultural Innovations

Human-Centric Design in a Digital World: Creating Unexpected Moments That Inspire, Educate, and Connect at Retail

Dog-Walking Van Stolen in San Francisco; 8 Pets Returned Unharmed

Published

4 years ago

July 22, 2019

Candace D'Agnolo

CATCH THE REPLAY of this Pets+ webinar hosted by Candace D’Agnolo of Pet Boss Nation.

This episode of PETS+ Live! featured Heidi Neal of Loyal Biscuit Co. in Maine.

Neal always loved Loyal Biscuit, which was her local pet store. She hoped one day she would buy it — and eventually that day arrived. She and her co-owner husband have now grown to five stores! She has a “team is family” approach to staff, gives back to the community, has creative promotions and has received countless awards.

NASC Media Spotlight

At first it was just an idea: Animal supplements needed the same quality control that human-grade supplements receive. But that was enough to start a movement and an organization —the National Animal Supplement Council — that would be dedicated to establishing a comprehensive path forward for the animal supplements industry. In this Media Spotlight interview, NASC’s president, Bill Bookout, talks to PETS+ interviewer Chloe DiVita about the industry today: Where it’s headed, what’s the latest focus and why it’s vital to gain the involvement of independent pet product retailers.