Ask PETS+ What Do You Do When Employees from Other Pet Stores Come Into Your Store? Do you let them take photos and ask questions? PETS+ readers have the answers. Published 1 week ago on January 12, 2021 By PETS+ Staff PETS+ January-February 2021 Share Tweet What do you do when employees from other pet stores come in to ask questions and take photos? We welcome them just like any other customer. We show them what we have to offer and provide superior service. Many times they actually end up as a regular customer. — Mary Gales Hardin, Woof Gang Bakery & Grooming, Fleming Island, FL It depends. What’s their attitude? Are they respectful? Are they up front? How close is the other shop? Questions are one thing, pictures are another. We would likely not permit competitors to take pictures. We have been willing to answer questions and offer suggestions to visiting store owners. If the store was out of state, we have allowed some pics. I really think there is no pat answer. There are too many variables to consider. — Lorin Grow, Furry Face, Redlands, CA They can copy your products, but they can never copy what makes you, YOU! I’m confident our high level of customer service will always set us apart! — Pattie Zeller, Animal Connection, Charlottesville, VA If they ask and/or are respectful, I am happy to help where I can! If they are being sneaky, rude or getting in the way, they gotta go. Me personally, if I’m looking at prices in other stores and such, it’s not so I can undercut, but so that we can all be similarly priced where possible, or so I can send customers to them if I can’t reasonably carry an item. — Tasha Hermanson, Woofta Pet Shop, Dickinson, ND Let them. Proprietary questions are courteously deflected. Pictures are not discouraged because the secret sauce in our success is not in the products, displays or prices. It’s in the folks that work with us and the environment that they create. It’s in our collective commitment to serve our customers by creating a unique community that celebrates and enhances the relationship they have with their pets. Personally, I’m flattered when someone thinks enough of our operation to take pictures! Smile! — Frank Frattini, The Hungry Puppy, Farmingdale, NJ EDITOR’S NOTE: Ask PETS+ has become Ask the PETS+ Facebook Community. For each issue, we’ll pose a question to this super-smart group of independent pet retailers and service providers, then publish select answers here. Not yet a member? Join us at facebook.com/groups/petsplusmagcommunity. You can ask endless questions there and get excellent advice! And share your expertise on a variety of topics. Related Topics:Featured click to Comment(Comment) PETS+ Staff Since launching in 2017, PETS+ has won 16 major international journalism awards for its publication and website. Contact PETS+'s editors at email@example.com. Advertisement You may like Ask PETS+: Can You Ask Staff to Sign a COVID-19 Liability Waiver? How to Pass on a Handshake? And Other Ask PETS+ Answers Ask PETS+: How Do I Get My Staff to Talk Less and Listen More? Promoted Headlines Let’s Hear it for the Comfort Zone Tall Tails Category Spotlight: Terry Naturally® Animal Health Category Spotlight: eTailPet Advertisement Latest Trending Videos Press Releases1 day ago Two Companies from Bend Oregon Team Up for the 2021 Stage Stop Sled Dog Race Press Releases1 day ago New Tiki Cat Grill Pate Wet Cat Food Features Real Fish & Seafood Recipes in Broth Press Releases1 day ago Choice Pet Products Welcomes New Territory Manager to the Team Headlines4 days ago Open Farm Receives $65M in Private Equity Investment Photo Gallery1 week ago How Indie Pet Stores Are Celebrating — and Selling — Valentine’s Day Press Releases1 week ago Lightspeed Launches Supplier Network for Independent Retailers Trace's Store School2 months ago Video: Trace’s Store School: How to Build Community — and Grow Revenue — with Other Businesses Trace's Store School2 months ago Video: Trace’s Store School: Get Ready for Black Friday and Small-Business Saturday Trace's Store School2 months ago Video: Trace’s Store School Teaches You How to Start a Produce Co-Op for Pets Advertisement SubscribeBULLETINS Get the most important newsand business ideas from PETS+. Advertisement Most Popular Headlines4 days ago Open Farm Receives $65M in Private Equity Investment Photo Gallery1 week ago How Indie Pet Stores Are Celebrating — and Selling — Valentine’s Day Press Releases1 week ago Lightspeed Launches Supplier Network for Independent Retailers Columns1 week ago Shelf Appeal: 5 Things to Consider When Choosing Products for Your Pet Store Hot Sellers1 week ago Holiday Toys, Bird Perches and Spa Treatments Among the Hot Sellers for November Headlines5 days ago Mars Petcare Plans $145M Expansion in Arkansas Press Releases1 week ago Coastal Pet Institutes Authorized Seller Policy Headlines1 week ago Pet Stores Have Questions About Lightspeed Supplier Network. We Have Answers!