First impressions are extremely important. So important that business guru Tom Peters recommends creating a new C-Level job for it – so in addition to your...
I’M REALLY EXCITED to introduce you to America’s Coolest Stores — not just the awesome winners of our first contest, which you can find beginning in...
July 15 Could your pet cause a fire in your home? (Think fireplaces, candles, stove knobs, etc.) Plus, in the event of a fire, have you...
July 3-8 MARKETING Hire a pro to take photos of your store and team. These are valuable marketing tools you can use when meeting vendors at...
You need to ensure that excellence is not getting kidnapped.
THIS MONTH’S QUESTION: DO YOU HAVE A STAFF REFRIGERATOR? Yes: 79% The person who steals other people’s food, they should be poisoned! Connie Roller, The Feed Bag...
The most dangerous thing you can do in business is never taking a risk.
Overnight burglars leave a store in shambles and take the PC containing customer records. Where to begin?
A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead...
Borrow a page from BarkBox and offer your own curated selection of monthly toys and treats. Why not take their idea and localize it? Hint one:...
I have customers who are reluctant to purchase plush toys for their pets because they or their children are allergic to dust mites. Is there anything...
As you grow, third-party claims are going to become an increasingly key consideration.
With the right knowledge and technique it’s possible to be both a leader and a friend.
Community involvement doesn’t always mean partnering with the usual suspects.
Start your battle against Parkinson's Law.
IN THIS ISSUE’S “Big Story”, we feature contributors who have no connection to the pet industry. Moreover, a few of the ideas they offer are pretty...
An employee is frustrated with different aspects of her job. How do I respond? Ask what she thinks the answer is. If that doesn’t yield anything...
YOU KNOW YOUR RENT, your monthly payroll and maybe even your electric bill off the top of your head, but if you can’t tell me these...
The reward is a rediscovery of the true satisfaction of a pet industry career.
Calendar full? Too little square footage? Those are just excuses.
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