Pet Peeves

Why I Wouldn’t Be Upset If This Customer Decided to Shop Elsewhere

A pet store owner would rather not hear about this customer’s online dating experiences or see his coin collection!

Published

1 year ago

September 1, 2023

PETS+ Staff PETS+ July-August 2023

I have a customer I call my Thursday Therapy Session. I’m like Lucy from the Peanuts comic strip! He haunts me weekly with tales of his failed marriage, how his kids won’t talk to him, the horrors of his online dating experiences, his dysfunctional relationship with his mom and sisters, how he was ripped off when he bought his house, and so on. Lately, he’s been bringing in bits of his coin collection for “show and tell.” I’m not a first-grade teacher, either! If he decided to shop elsewhere, it wouldn’t break my heart. Firing customers is not in my DNA, but this guy…

NASC Media Spotlight

At first it was just an idea: Animal supplements needed the same quality control that human-grade supplements receive. But that was enough to start a movement and an organization —the National Animal Supplement Council — that would be dedicated to establishing a comprehensive path forward for the animal supplements industry. In this Media Spotlight interview, NASC’s president, Bill Bookout, talks to PETS+ interviewer Chloe DiVita about the industry today: Where it’s headed, what’s the latest focus and why it’s vital to gain the involvement of independent pet product retailers.