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Why I Wouldn’t Be Upset If This Customer Decided to Shop Elsewhere

A pet store owner would rather not hear about this customer’s online dating experiences or see his coin collection!




I have a customer I call my Thursday Therapy Session. I’m like Lucy from the Peanuts comic strip! He haunts me weekly with tales of his failed marriage, how his kids won’t talk to him, the horrors of his online dating experiences, his dysfunctional relationship with his mom and sisters, how he was ripped off when he bought his house, and so on. Lately, he’s been bringing in bits of his coin collection for “show and tell.” I’m not a first-grade teacher, either! If he decided to shop elsewhere, it wouldn’t break my heart. Firing customers is not in my DNA, but this guy…



P.L.A.Y. Media Spotlight

At P.L.A.Y. — Pet Lifestyle & You — toy design is definitely a team effort! Watch PETS+ interviewer Chloe DiVita and P.L.A.Y.’s Director of Sales Lisa Hisamune as they talk about the toy design process, the fine-tuning that makes each toy so special and why every P.L.A.Y. collection is made with independent retailers top of mind.

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