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True Tales

True Tales: A Fine Excuse for Being Absent

Excuse, excuse…

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We sent out a customer email in February and received this funny out-of-office auto-reply: “I have the flu, and I did get a shot in September. I’m wiped out. Will get back to you when able.” — Tom Jeffrey, Dinky Dog Club, Charleston, SC

Since launching in 2017, PETS+ has won 16 major international journalism awards for its publication and website. Contact PETS+'s editors at editor@petsplusmag.com.

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Pet Sustainability Coalition

Pet Sustainability Coalition Presents: Critical Sustainability Strategies for Retailers

This webinar, held on November 7, 2019, is the second in a series from PSC discussing how retailers can establish sustainable practices in their business. Moderated by PSC’s Andrea Czobor, the webinar unveils data behind the increasing consumer demand for sustainable products, what retailers have to gain from connecting with these purpose driven consumers, and a new PSC program that makes finding these products easier for retailers.

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True Tales

A Customer Asks a Humerus Question

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A customer asked me if the raw bones in the freezer were human bones. Really!! — Kelley Nelson, Central Dawgma & The Dawg Wash, Hagerstown, MD

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True Tales

Customers Say the Darnedest Things

Everything about the store says it all though …

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WE ARE A pet supply store and a pet-friendly coffee shop. Our signage clearly states that. We even have a sign right on the door that says “pets welcome.” Our window displays are all dog-centric, so what we do is very obvious. We had a lady walk in one day. She started heading to the coffee shop side and saw two of our dogs just hanging out. She huffed, turned on her heels and stated quite loudly as she started heading out, “Well! I’m allergic to dogs!” I don’t know where we sent a mixed message that there would be no dogs on the premises, but apparently that is what she expected! — Wendy Megyese, Muttigans, Emerald Isle, NC

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True Tales

Free Nail Clipping … For Any Species

Free’s free, after all…

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Our “free nail clipping with any purchase” days can yield some pretty interesting occurrences. Two of the more interesting animals were a duck and a pot-bellied pig. — Jack Carey, Amoskeag Pet Supply, Manchester, NH

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