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Meet the honorable mentions!
The 2017 coolest pet retailers unveiled!
A place for close encounters of the cold-blooded kind.
A gathering place for people and their pets.
An experience that addresses the whole pet.
Gone are the days of the lowly cash register.
All cats are territorial and like to stake out spaces of their own for sleep.
IN RECENT DECADES, pet parents are spending more on veterinary care, ensuring their animal friends are able to lead longer and more fulfilling lives. As a...
Stretch your mind about what can be used as a bird food station.
Pet parents don’t have to make a trip to the veterinarian anymore.
DOG FOOD ALLERGIES express themselves in a variety of gross ways and might have your customers describing a dog’s skin like a good French pastry: hot,...
Almost Walks Himself Eliminate pulling and dragging and give back some control to the dog with the We Leash by We For Dogs. It features two...
I’M REALLY EXCITED to introduce you to America’s Coolest Stores — not just the awesome winners of our first contest, which you can find beginning in...
Welcome Arrival I’m always excited when I see my latest Pets+ delivered! The articles are thought-provoking, and the formatting keeps it easy to read.” — Katherine...
July 15 Could your pet cause a fire in your home? (Think fireplaces, candles, stove knobs, etc.) Plus, in the event of a fire, have you...
July 3-8 MARKETING Hire a pro to take photos of your store and team. These are valuable marketing tools you can use when meeting vendors at...
Who could resist these adorable cat ornaments by Lili Chin?
You need to ensure that excellence is not getting kidnapped.
He dreams of an outdoor, walk-through aviary.
We had a customer say “If I was able to breast feed my dog, I would” … and another customer said, “Make my dog smell like...
THIS MONTH’S QUESTION: DO YOU HAVE A STAFF REFRIGERATOR? Yes: 79% The person who steals other people’s food, they should be poisoned! Connie Roller, The Feed Bag...
Cats live the good life in this boarding facility.
Overnight burglars leave a store in shambles and take the PC containing customer records. Where to begin?
Time for some stretch!
Rule 19: Hashtags to avoid on Twitter: #customersihate, #fakeituntilyoumakeit, #leaveyouryappydogathome and #plasteredinvegas Rule 301: The client is always right … unless he is a litigant. Rule 952:...
A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead...
Borrow a page from BarkBox and offer your own curated selection of monthly toys and treats. Why not take their idea and localize it? Hint one:...
I have customers who are reluctant to purchase plush toys for their pets because they or their children are allergic to dust mites. Is there anything...
As you grow, third-party claims are going to become an increasingly key consideration.
With the right knowledge and technique it’s possible to be both a leader and a friend.
Community involvement doesn’t always mean partnering with the usual suspects.
January 2025
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